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What's new in AccountableCRM: December 2025

Updated over 2 weeks ago

Check out what's new in this month:

December - 5th Week

New Feature

Easier Way to Add People to an Existing Tag

Date: Jan 02, 2026

This enhancement simplifies the process of adding contacts to an existing tag. Users can now add contacts directly from the Tag Master screen, eliminating the need to navigate away from the tag management flow.

Implementation Details:

  • An “Add Contact” icon has been added to the Tag Master screen.

  • Clicking the icon opens the Contact Master, allowing users to:

    • View all contacts or apply filters as needed.

    • Select individual contacts or select all filtered contacts.

  • Selected contacts can be added to the chosen tag in a single action.

Benefits to Users:

  • Faster and more intuitive tag management.

  • Reduced navigation and fewer steps to add contacts.

  • Improved efficiency when managing large numbers of contacts.

  • Better control through filtering before adding contacts.

How to access:

Login → Accounts → Tags


Add Company Admin User Automation Toggle

Date: Jan 02, 2026

This enhancement introduces an automation toggle at the Company Admin level, allowing administrators to control automation settings for both new users and existing users within a company.

Implementation Details:

  • A new Automation Toggle has been added to the Company Admin settings.

  • The toggle allows Company Admins to:

    • Enable or disable automation for new users created within the company.

    • Apply automation settings to existing users at the company level.

  • Changes made at the company level are applied consistently across all relevant users.

Benefits to Users:

  • Centralized control of automation settings at the company level.

  • Consistent automation behavior for all users within a company.

  • Reduced administrative effort when managing automation preferences.

  • Improved flexibility to align automation with company policies.

How to access:

Login → Companies → Users


Show Full Email History in Company History Area

Date: Jan 02, 2026

This enhancement enables users to view the complete email history for a company in the Company History area, including emails sent by all company users as well as company-level campaigns and automations.

Implementation Details:

  • The Company History area now displays:

    • Emails sent by all users within the company.

    • Emails generated from company-level campaigns.

    • Emails triggered by automations at the company level.

  • Email records are consolidated into a single, unified view for easier tracking and review.

Benefits to Users:

  • Improved visibility into all email communications at the company level.

  • Easier auditing and tracking of campaigns and automated emails.

  • Better collaboration and transparency across teams.

  • Reduced time spent searching for email activity across different users.

How to access:

Login → Companies → Marketing → History


Prevent Users from Activating Automations with Inactive Email Templates

Date: Jan 02, 2026

This enhancement prevents users from activating automations that contain inactive email templates. It highlights inactive template actions within the automation to alert users before activation.

Implementation Details:

  • Automations are validated before activation.

  • If an automation includes an inactive email template, the system:

    • Highlights the affected email actions within the automation.

    • Displays an alert indicating that inactive templates must be activated or replaced.

  • Users cannot activate the automation until all inactive templates are resolved.

Benefits to Users:

  • Prevents automation failures caused by inactive email templates.

  • Improves reliability and consistency of automated emails.

  • Clear visual alerts make it easy to identify and fix issues.

  • Reduces troubleshooting and support overhead.

How to access:

Login → Marketing → Email template activation


Mortgage Pipeline > Referral Partners Tab

Date: Jan 02, 2026

This enhancement improves visibility into referral partner performance within the Mortgage Pipeline by providing activity and performance metrics displayed as percentages and summary values.

Implementation Details:

The Referral Partners tab in the Mortgage Pipeline now includes the following new columns:

  • Total Deals = total count of closed/funded transactions

  • Total Transactions = count of all transactions (Active + Funded or closed)

  • Average Deals = Total Volume / Total Deals [ Total volume = Sum of transaction amounts from closed/funded transactions ]

  • Close Rate (%) = (Total Deals / Total Transactions) × 100

  • Average Days to Close = (Funded Date−LOS Start Date)​ / Total Deals

These metrics help track referral partner activity and performance at a glance.

Benefits to Users:

  • Clear insight into referral partner performance and efficiency.

  • Ability to compare partners based on deal volume and close rate.

  • Better data-driven decision-making when managing referral relationships.

  • Improved visibility into pipeline performance trends.

How to access:

Login → Pipeline → Referral Partners

Improvements & Bug Fixes

Minor Improvements & Fixes

Date: Jan 02, 2025

Explore the latest fixes, improvements, and feature enhancements designed to make your workflow smoother.

What's Improved?

  1. Improvements on Time zone based Schedule automation
    Implementation Details :

    • Updated the scheduling logic to better handle time zone differences across users.

      When the same contact exists under multiple users in different time zones:

      • The system now ensures the contact receives only one email per scheduled automation.

      Duplicate email triggers caused by overlapping schedules have been restricted.

  2. Missing Unsubscribe in an Automation
    Implementation Details :

    • Updated automation email logic to include the unsubscribe option in all automation campaigns.

    • Ensured the unsubscribe link is consistently applied across all automated emails. This change applies to both existing and newly created automations.

What's Fixed?

  1. Company-Level Email Template Inactivation Restriction
    Fix:

    • When an automation is inactive, the associated email template can now be:

      • Activated, or

      • Inactivated independently without restriction.

      This ensures template status changes are no longer blocked by inactive automations.

  2. Update Last Login Activity
    Fix:

    • Updated the backend script logic responsible for retrieving user login data. The system now correctly fetches and displays the last login activity date for all users. This fix applies across all user accounts to ensure consistent behavior

December - 4th Week

New Feature

Respect the User's Timezone for Send Email Action in Automations

Date: Dec 26, 2025

This enhancement ensures that automation and campaign email send times are processed and displayed based on the user’s configured Timezone in the Profile Master. This provides accurate timing analysis and improves consistency across automation reports.

Implementation Details:

  • Updated the Send Email action logic in Automations to respect the user’s Timezone set in the Profile Master.

  • Email send timestamps for Automations and Campaigns are now calculated and stored according to the user’s Timezone rather than the server default Timezone.

  • Reporting and analytics now reflect the correct delivered date and time aligned with the user’s location.

Benefits to Users:

  • Provides accurate visibility into when automations and campaigns are actually sent from the user’s perspective.

  • Improves automation performance analysis and reporting accuracy.

  • Eliminates confusion caused by Timezone differences, especially for users managing automations across regions.

  • Ensures consistency between scheduled actions, delivery times, and reports.

How to access:

Login → Profile → Timezone


Seamless Vision Board Mapping for New Contacts

Date: Dec 26, 2025

This enhancement allows users to add a contact directly to the Vision Board during contact creation. Contacts created using the Contact Creation popup model are now automatically placed in the Vision Board under the selected Pipeline, eliminating the need for manual follow-up steps.

Implementation Details:

  • Enhanced the New Contact creation popup model to include an option for adding the contact to the Vision Board.

  • When a contact is created with this option enabled, the contact is automatically added to the Vision Board under the chosen Pipeline.

  • This process occurs seamlessly as part of contact creation, without requiring additional actions after saving.

Benefits to Users:

  • Saves time by reducing manual steps to add contacts to the Vision Board.

  • Ensures immediate visibility of newly created contacts within the Pipeline.

  • Improves workflow efficiency and keeps sales or process tracking organized and up to date.

  • Provides a smoother and more intuitive contact onboarding experience.

How to access:

Login → Quick action → Contact creation with Vision board


Bulk Actions Enabled for Company Contacts

Date: Dec 26, 2025

This enhancement introduces Bulk Actions on the Company Contacts page, allowing users to update multiple company contacts at once. This makes managing and maintaining company contact records faster and more efficient.

Implementation Details:

  • Added Bulk Actions functionality to the Company Contacts page.

  • Users can now select multiple contacts and apply updates in a single action.

  • Supported bulk updates ensure consistent and accurate changes across selected company contacts.

Benefits to Users:

  • Saves time by eliminating the need to update contacts individually.

  • Improves productivity when managing large volumes of company contacts.

  • Ensures faster and more consistent updates to company contact data.

  • Simplifies contact management within a company.

How to access:

Login → Admin → Companies → Contacts → Bulk action

Improvements & Bug Fixes

Minor Improvements & Fixes

Date: Dec 26, 2025

Explore the latest fixes, improvements, and feature enhancements designed to make your workflow smoother.

What's Improved?

  1. Missing borrower and title is missing for real estate
    Implementation Details :

    • Enhanced the Real Estate model popup to support adding multiple contacts with team title, similar to the Transaction popup model.

    • As part of this enhancement, the Borrower section has been removed to improve clarity and reduce confusion.

What's Fixed?

  1. Saving Email Template is Automatically turning it "off"
    Fix:

    • Resolved an issue where an active email template was incorrectly saved as inactive after being updated using the Edit icon.

    • The template status is now preserved correctly when changes are saved.

  2. Filter by owner not working in company admin Email Template page
    Fix:

    • Updated the script logic to correctly fetch and apply the Owner column based on the selected filter.

    • The Filter by Owner functionality now works as expected in Company Admin.

  3. Internal - Automation stats improvements at Company level
    Fix / Enhancement:

    • Updated the logic so that the Owner column in Automation Stats now fetches only active users from the contact list.

    • Ensured the Delivered Date and Time are displayed accurately for each automation record.

December - 3rd Week

New Feature

Add Existing Contact While Creating a Lead

Date: Dec 19, 2025

You can now select an existing contact directly from the Add Lead popup instead of creating a new contact every time.

Implementation Details:

  • A new option has been introduced in the Add Lead popup that allows users to select an existing contact while creating a new lead.

  • Users can search and choose from already available contacts instead of creating a new one.

  • The system automatically links the selected contact to the newly created lead.

  • This enhancement integrates seamlessly with the existing lead creation workflow without impacting current functionality.

Benefits to Users:

  • Saves time by eliminating repetitive contact creation.

  • Reduces duplicate contacts, keeping the CRM data clean and consistent.

  • Improves data accuracy by reusing verified contact information.

  • Streamlines lead creation, making the process faster and more user-friendly.

How to access:

Login → Pipeline → +Add Lead


Unsubscribe Page Enhancements

Date: Dec 19, 2025

Enhanced Company Unsubscribe Page with Improved Performance, Filtering, and Quick Actions And experience to make it faster, more flexible, and easier to manage contacts.

Implementation Details:

1.Improved Unsubscribe Page Performance

  • The Unsubscribe page has been migrated to GridJS, providing a faster and more responsive table view.

  • Users can now load and navigate unsubscribe data more smoothly, even with large lists.

2.User Filter Added to Company Unsubscribe Page

  • A new User filter is now available on the Company Unsubscribe page.

  • This allows you to quickly narrow down unsubscribed contacts by specific users, making data review easier and more precise.

Benefits to Users:

  • Faster page loading and smoother navigation, even with large datasets

  • Better control and visibility with easy filtering by user

  • Quicker unsubscribe actions with a clearly accessible button

  • Improved overall usability for managing unsubscribed contacts efficiently

How to access:

Admin → Companies → Marketing → Unsubscribed contacts 

Improvements & Bug Fixes

Minor Improvements & Fixes

Date: Dec 19, 2025

Explore the latest fixes, improvements, and feature enhancements designed to make your workflow smoother.

What's Improved?

  1. Remove Bounce Email From SendGrid Suppression List

    Implementation Details :

    • Introduced “Bounced Email List” as a separate tab in the Admin module.

      It contains information about email addresses, their bounce reasons, and the date they were added.

    • This feature allows us to remove bounced email addresses for SendGrid suppression list from the application itself.

  2. Email Templates & Follow-Ups

    Implementation Details :

    • The Email Templates and Follow-Ups list pages have been upgraded to a new GridJS-based layout, providing a cleaner, more responsive, and user-friendly experience.

What's Fixed?

  1. Contact screen : Select all functionality is not working

    Fix:

    • Fixed an issue where the “Select All” functionality was not working. The issue was resolved at the script level, and the option is now fully enabled on the front end.

  2. Pipeline Default Sorting by "LOS Start Date" Not Applied

    Fix:

    • The Pipeline now correctly sorts records by LOS Start Date by default, ensuring transactions appear in the expected order when viewing the pipeline.

  3. Loan Officers dropdown values are missing in Company contacts

    Fix:

    • We have introduced the “Loan Officer” as field with dropdown values in the Company’s contact smart filter. It is used to filter the contacts by LO basis.

  4. Quick Action: Insert/Edit Link Option Issue Resolved

    Fix:

    • We have identified and fixed a script-level issue affecting the Insert/Edit Link option in Quick Action emails. The issue has now been resolved, and the Insert/Edit Link functionality is working as expected.

December - 2nd Week

New Feature

Introducing the Schedule Link Field on Profile Pages with Merge Tag Integration

Date: Dec 12, 2025

We added a new Schedule Link field to the Profile page (located directly after the Website field). This field can now be used as a merge tag in email templates and email signatures, allowing contacts to receive your scheduling link automatically.

Implementation Details:

  • A new Schedule Link field has been added on the Profile page, positioned directly after the Website field.

  • The field stores a user’s personal scheduling URL (e.g., Calendly, HubSpot Meeting Link, etc.).

  • A new merge tag was created to pull the Schedule Link into:

    • Email Templates

    • Email Signatures

  • The merge tag dynamically inserts the saved schedule link for each user when sending emails through the system.

  • Backend updates ensure the field is saved consistently and available through the templating engine.

  • Frontend UI updated to display the field clearly with validation for URLs.

Benefits to Users:

  • Faster Scheduling: Users can automatically include their scheduling link in outbound emails without manually pasting it each time.

  • More Professional Emails: Consistent and personalized email signatures help present a polished, branded experience.

  • Better Workflow Automation: Email templates can now automatically embed the scheduling link for improved lead follow-up and client engagement.

  • Reduced Manual Work: Eliminates the repetitive task of adding a personal scheduling link to each email.

  • Higher Booking Rates: Contacts receive a clear call-to-action to schedule a meeting, improving overall engagement.

How to access:

Login → Profile → Email Signature


New: Automation Stats for Global, Company & Individual Users

Date: Dec 12, 2025

We’ve introduced a powerful new enhancement to the Marketing Automation module: Automation Stats at the Global, Company, and Individual User levels. This update gives users complete visibility into email performance across the entire system, supporting better insights, higher engagement, and improved deliverability.

Implementation Details:

  • A new Automation Stats module has been added to the Marketing Automation section.

  • Stats are now available and aggregated at three levels:

    • Global (All Accounts)

    • Company-Level

    • Individual User-Level

  • The system now records and displays detailed email performance metric counts:

    • Delivered

    • Opened

    • Clicked

    • Bounced

    • Deferred

    • Dropped (emails protected/blocked by security filters)

  • Users can now view complete email history for automation messages, improving transparency and allowing for deeper analysis of message performance at the user level.

Benefits to Users:

  • Full Transparency: Users can now see the complete email history and performance metrics across global, company, and individual levels.

  • Better Decision-Making: Detailed stats help identify which automations are performing well and which need adjustments.

  • Improved Deliverability Insight: Tracking bounced, deferred, and defended emails helps diagnose deliverability issues earlier.

  • Enhanced Engagement Tracking: Open and click metrics provide clear insight into audience behavior and interest.

  • Higher Efficiency: Consolidated reporting reduces the need to check multiple systems for email performance.

  • Stronger Marketing Strategy: Users can optimize campaigns based on data-driven insights, improving conversion rates over time.

How to access:

Login → Marketing → Automation → Automation stats 

Improvements & Bug Fixes

Minor Improvements & Fixes

Date: Dec 12, 2025

Explore the latest fixes, improvements, and feature enhancements designed to make your workflow smoother.

What's Improved?

  1. Improvements on Automation screen

    Implementation Details :

    • A batch-wise processing feature has been added to the Automation screen, allowing users to easily identify the level of automation across the company.

    • A toast notification has been enabled to notify users upon deactivation of an active email template

  2. History tab improvement's

    Implementation Details :

    • Added new columns to the History screen for better tracking:

      • Email Triggered At

      • Delivery Status

      • Delivered At

  3. Exclude users functionality inside Company

    Implementation Details :

    • We have implemented visual updates so that the button color changes when users are added to the Exclude Users list.

    • Additionally, the UI popup has been enhanced to support multi-selection, aligning its behavior with standard multi-select dropdowns.

What's Fixed?

  1. Tag Filter Not Reset When Navigating to Company Contacts

    Fix:

    • Added backend support to ensure the “Reset Tag Filter” works correctly when tags are preselected in the Tag List screen.

    • Previously, tag selections made in the Tag Master were unintentionally carried over to the Company Contacts or Individual Contacts screens.

  2. Adjust Default Email Signature Merge Tags Spacing

    Fix:

    • Implemented backend logic to eliminate extra spacing between merge tags in the default email signature.

  3. Clone Campaign Not Working for Campaigns Containing Tags and Team IDs

    Fix:

    • We have updated the backend query to correctly fetch all associated values in the “Send To” options, including tags and team IDs, when cloning a sent campaign. This ensures that the cloned campaign now accurately retains all original recipient selections.

December - 1st Week

New Feature

New: Track Email Template Usage

Date: Dec 05, 2025

The new Email Template Usage Report provides users with clear visibility into how often each email template is used across campaigns and automations. This feature helps users quickly identify high-performing or underused templates, streamline template management, and make more informed decisions to optimize their overall email strategy.

Implementation Details:

  • Added a new Email Template Usage Report accessible from the reporting or template management section.

  • Displays key metrics such as automation name, Type, User level and Scheduled On.

  • Integrated real-time data pulling so usage stats stay up to date with ongoing email sends.

  • Ensured permissions logic aligns with existing roles so the report is visible only to users with appropriate access.

Benefits to Users:

  • Improved visibility into how often each email template is being used across campaigns and automations.

  • Helps users identify high-performing templates and make informed content decisions.

  • Provides actionable insights for optimization of messaging strategy and engagement performance.

  • Saves time by centralizing all usage information in one easily accessible report.

How to access:

Login → Marketing → Email Templates

Improvements & Bug Fixes

Minor Improvements & Fixes

Date: Dec 05, 2025

Explore the latest fixes, improvements, and feature enhancements designed to make your workflow smoother.

What's Improved?

  1. Improved layout consistency for compliance and unsubscribe text (640px optimized)

    Implementation Details :

    • Updated the layout of the compliance and unsubscribe text section to ensure it consistently renders within a 640px width container. The update ensures proper wrapping, spacing, and visual consistency in all templates where this section appears.

What's Fixed?

  1. “Waiting Contacts” Button No Longer Appears on Automations Page

    Fix:

    • Removed the “Waiting Contacts” button from the top section of the Automations screen.

    • This update streamlines the UI by eliminating an element that is no longer needed and reduces visual clutter.

    • All functionality related to viewing waiting contacts remains accessible through existing navigation paths within the automation details view.

       

  2. Refinance opportunities now require a funded date before creation

    Fix:

    • Implemented validation to prevent the creation of a Refinance Opportunity when the associated loan record has no Funded Date.

    • Users will now be required to provide a valid funded date before a refinance opportunity can be generated.

    • This update ensures data accuracy, prevents incomplete refinance workflows, and maintains integrity across related opportunity records.

  3. Updated Home Anniversary Trigger

    Fix:

    • Updated the Home Anniversary trigger logic to ensure it fires accurately based on the loan’s recorded closing date.

    • Adjustments include improved date handling, validation, and scheduling to guarantee the anniversary automation activates reliably each year.

    • This update enhances consistency across related workflows and ensures timely delivery of Home Anniversary communications.

If you have any issues or would like to ask questions, please let us know using our Coach-on-Call feature.

- Accountable Support

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