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What's new in AccountableCRM: September 2025

Updated this week

Check out what's new in this month:

September - 1st Week

New Features

Added History Tab to Company Admin Campaigns Section

Date: Sep 05, 2025

We have introduced a new History tab in the Company Admin → Campaigns section. This enhancement allows company admins to easily track all company-level campaigns executed for their users’ contacts.

Details of Implementation:

  • The History tab displays past campaigns initiated at the company level.

  • Company admins can now monitor which campaigns were sent, when they were sent, and the related performance data (if applicable).

  • Improves transparency between Super Admin–created campaigns and Company Admin oversight.

Benefits to Users:

  • Better visibility into company-level campaigns targeting their contacts.

  • Improved tracking of campaign activities for accountability and reporting.

  • Enhanced collaboration between Super Admin and Company Admin roles by keeping a clear record of executed campaigns.

How to access:

Login → Admin → Marketing → Campaign → History Tab


Opportunities Integrated into Follow-ups

Date: Sep 05, 2025

We’ve streamlined the experience by merging the Opportunities tab into the Follow-ups table. This makes it easier for users to manage everything in one place without switching between tabs.

Details of Implementation:

  • Opportunities now appear directly in the Follow-ups section when the assigned alert threshold is greater than or equal to the defined limit.

  • The Opportunity date automatically updates when the transaction status changes to Funded.

    • Example: If a transaction is funded today, the Opportunity date will also be set to today.

Benefits to Users:

  • Simplified Navigation – No more switching between Follow-ups and Opportunities.

  • Smarter Tracking – Opportunities are automatically aligned with alert thresholds and funding events.

  • Improved Efficiency – A unified view of tasks and opportunities helps teams stay organized and manage priorities better.

How to access:

Login → Follow-ups


“Send to All Contacts” Option for Scheduled Automations

Date: Sep 05, 2025

We’ve added a “Send to All Contacts” option that lets you schedule an automation to run at the same time for both B2C and B2B contact types.

How It Works:

  • When the “Schedule to All Contacts” checkbox is enabled, the individual type trigger conditions will be hidden automatically.

  • This ensures a cleaner setup process and avoids duplication of automations for different contact types.

Benefits to Users:

  • Simplified Setup – No need to configure separate triggers for B2C and B2B.

  • Time Efficiency – Schedule once and reach all contacts at the same time.

  • Consistency – Ensures that messaging remains uniform across contact types.

How to access:

Login → Navigate to Marketing → Automations


Exclude Contact option in Campaign form

Date: Sep 05, 2025

We have implemented a new Exclude Contact option inside the Campaign form. This enhancement gives business users more control over which contacts should not receive campaign communications.

Details of Implementation:

  • The Exclude option is now supported for:

    • Selling System

    • Tags

    • Smart Lists

  • Excluded contacts will not receive emails or communications associated with that campaign, even if they match other inclusion criteria.

Benefits to Users:

  • Improved targeting – ensures campaigns reach only the intended audience.

  • Reduced errors – prevents sending messages to contacts who should be excluded (e.g., unsubscribed, test contacts, or internal users).

  • Greater flexibility – business users can now fine-tune their campaigns by combining inclusion and exclusion rules.

  • Time savings – no need for manual filtering or creating multiple duplicate lists just to exclude certain contacts.

How to access:

Login → Navigate to Marketing → Campaign

Improvements & Bug Fixes

Minor Improvements & Fixes

Date: Sep 05, 2025

Explore the latest fixes, improvements, and feature enhancements designed to make your workflow smoother.

What's Improved?

  1. Infinite Scroll - Not loading quickly and freezing up

    Fix:

    Resolved an issue by updating the logic to append rows directly in Grid.js instead of re-rendering the entire table.

    Result:

    Now only the latest records are fetched and appended as new rows, ensuring a smoother UI experience without freezing or lag.

  2. Company-Level Automations – Add Owner

    Implementation:

    Introduced an “Owner” column in Company-level automations to display the creator of the automation.

    Result:

    Loan Officers (LOs) can now easily identify who created each automation, improving clarity and accountability.

  3. Company Admin – Global Automation Edit Restriction

    Fix:

    • Removed the editor option for Global Automations in non-editable mode.

    • Introduced an eye (view-only) icon to improve visibility of assigned triggers and actions.

    Result:

    Company Admins can now clearly view Global Automations without having the ability to edit them, ensuring proper access control and better clarity.

  4. “Is Not” Condition Not Handling Blank Values in Contact Tag smart filter

    Fix:

    Updated the condition logic to properly handle empty values. After applying this fix, the filter now works as expected when blank values are present.

    Result:

    Users can now reliably use the “Is Not” condition with blank values in Contact Tags without any filtering issues.

  5. Remove the from and reply to section of email automation

    Fix:

    We have removed the From and Reply-To sections from the email creation flow within automations.

    Result:

    The email automation setup is now cleaner and easier to configure, avoiding redundant fields.

  6. Go Straight to Email Template Builder on Email Template Creation

    Fix:

    We have removed those extra steps so that users are taken directly to the Email Template Builder when creating a new email template.


If you have any issues or would like to ask questions, please let us know using our Coach-on-Call feature.

- Accountable Support

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