SendGrid Sender Authentication allows your organization to send emails using your own domain name instead of the default SendGrid domain. This improves email deliverability, enhances brand trust, and helps prevent emails from being marked as spam.
Without Sender Authentication, emails sent from your company may appear as being sent via sendgrid.net, which can negatively impact email reputation and increase the likelihood of messages being delivered to spam folders.
Prerequisites
Before starting the authentication process, ensure that:
You have Company Admin access in Accountable CRM.
You own a valid domain name.
You have access to your domain's DNS settings or can coordinate with your IT team.
Steps to Use the SendGrid Sender Authentication:
Step 1: Access Sender Authentication
Log in to your AccountableCRM account. Click the Admin tab from the top navigation menu.
From the Company Dashboard, select Integrations.
On the Integrations page, click SendGrid Sender Authentication.
Step 2: Enter Your Domain Name
On the Sender Authentication page, enter your company domain name. Click Authenticate Domain.
Example: accountablecrm.com
The system will generate the required DNS records for your domain.
Step 3: Review DNS Records
After clicking Authenticate Domain, you will be redirected to the DNS Records page. This page displays all DNS records required for domain authentication, including:
CNAME Records
Host Names
Record Values
Additional authentication keys required by SendGrid
These records must be added to your domain's DNS configuration.
Step 4: Send DNS Records to Your IT Team
Enter your IT administrator's email address. Click Send.
Once the email is sent, your IT administrator will receive an email containing the domain name and all required DNS records needed to complete the SendGrid Sender Authentication setup.
Step 5: DNS Configuration
Once the IT team receives the email:
Add the provided DNS records to the domain's DNS settings.
Save the changes.
After completing the configuration, the IT team should notify the Company Administrator that the DNS records have been successfully added.
Note: If you have any questions please contact [email protected] Our support team will be happy to help you complete the setup process.
Step 6: Validate Your Domain
After DNS configuration is complete, Return to the Sender Authentication page and Click Validate Domain.
The system will verify that all required DNS records have been configured correctly. If validation is successful, your domain will become authenticated.
Once the DNS records are configured successfully, the status will display Success in green. If the validation fails, the status will display Failed in red.
Step 7: Remove an Authenticated Domain
If you no longer to use a domain or need to authenticate a different domain:
Click the Delete Authentication button.
A confirmation modal popup will appear. Enter the authenticated domain name exactly as displayed. and Click Delete Permanently to confirm the removal.
If you have any further questions, feel free to reach out to our coach on call—our team is always ready to assist..
- Accountable Support