Fall-Out Rate measures the percentage of loan applications that did not successfully close - specifically those that were either Canceled or Declined within a given period. It is a key indicator of pipeline health and application quality.
Steps to Use The Fallout Rate:
Fall-Out Rate (Month-over-Month Comparison)
How It Is Calculated
Fall-Out Rate = Total Canceled or Declined Loans / Total Applications Submitted
Total Canceled or Declined Loans - Count of loans where the status is marked as Canceled or Declined within the selected date range.
Total Applications Submitted - Count of loans where the Submitted Date falls within the selected date range.
Date Range Logic
The system always compares Current Month against Last Month using a day-matched range:
Example (as of January 28, 2026):
Current Month → January 1 – January 28, 2026
Last Month → December 1 – December 28, 2025
How the Improved Stats Are Displayed
The KPI card shows the current month's fall-out rate, along with a change indicator versus last month.
Example:
Current Month Fall-Out Rate: 45%
Last Month Fall-Out Rate: 65%
Displayed Stat: −20% vs. last month
Note:
- Upward arrow - Indicates that the current month’s performance is higher than the previous month’s.
- Downward arrow - Indicates that the current month’s performance is lower than the previous month’s.
- Neutral arrow - Indicates that performance remains the same for both months.
Only loans with a status of Canceled or Declined are counted toward the fall-out total. The submitted date determines which period a loan belongs to not the cancellation or decline date. The date range comparison is automatically applied no manual selection is required.
Learn More about how to use the Pull Through.
Learn More about how to use the Day to Close.
If you have any further questions, feel free to reach out to our coach on call—our team is always ready to assist.
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