The Loan Status option under the Pipeline tab is available exclusively for Mortgage users only. This guide walks you through managing your mortgage pipeline on the Scoreboard page. The Pipeline consists of the following menus: Leads, TBD, Active, Funded, Cancelled, and Partners. Each menu corresponds to a specific stage in the borrower journey, helping you track and manage loan progress efficiently.
Pipeline Stages and How to Update Them
Leads
Definition: Initial conversations with potential borrowers who have not started or completed an application.
How to Add:
Click Add (or Edit) Contact. To add contact click the "+ Add lead" in the pipeline tab.
In the contact popup, Choose a contact or create a new contact. Enter the potential loan amount in the "Transaction Potential" field and save the contact.
TBD
Definition: If a contact has a loan status of "application started" or "submitted" and it is tied to the role "borrower," it will be displayed in the pipeline tab.
How to Add:
Click Add Transaction. To add a transaction, click the + icon in the pipeline tab.
Add the transaction, Input the loan amount. And set the "Loan Status" to Application Started or Application Submitted.
Automatic Update: Once a Contact's transaction loan status is marked as Application Started or Application Submitted, they are automatically moved to the TBD tab.
Active
Definition: Borrowers with loans marked as "processing", "Conditional Approval", "Underwriting", "Clear To Close", and "In Docs" in any of the Loan Status fields.
Automatic Update: Once a borrower’s loan is marked as processing, they are automatically moved to the Active tab.
Funded
Definition: Completed loans that have been funded.
Automatic Update: When a loan is marked as "Funded" in the Loan Status field, the "Funded Date" becomes mandatory.
The funded amount is also added to your production tracker on the scoreboard.
Canceled
Definition: Canceled or Declined Loans.
Automatic Update: When a loan is marked as "Canceled" or "Declined" in the Loan Status field, the borrower is moved to Canceled.
Partners
Definition: The Buyer Agent is categorized as a Pipeline Referral Partner
Automatic Update: During transaction creation, any contact assigned with the role of Buyer’s Agent will automatically be categorized as a Pipeline Referral Partner.
Search Bar to the Pipeline Tab
A search option is help users quickly find transactions and contacts.
Supports searching by key fields such as borrower/contact name, transaction/loan ID, and property address.
Advanced Filter
Click the filter option to filter the Transaction-based details.
Apply the filter condition as "Loan purpose is Purchase"
Then, click the 'Apply' button to filter the relevant transaction records.
Note: You can add more conditions to filter by adding "+" icon in the smart filter.
Show Company Pipeline Toggle by Company Admin
When logged in as a Company Admin, enable the Show Company Pipeline toggle.
Once enabled, the “Assigned To” column will be displayed in the Pipeline table, allowing you to view the respective user associated with each transaction.
When a Company Admin expand a transaction contact from the Company Pipeline, It will taking to relevant page.
Know more about editing an existing Transaction Loan status in mortgage pipeline.
If you have any further questions, feel free to reach out to our coach on call—our team is always ready to assist..
- Accountable Support